We want our customers to have immediate success when implementing our products. Thatís why we offer an array of services designed to get you up and running in the shortest time possible and with minimal effort. We can train and prepare your staff, verify that your software is correctly installed and properly configured, and ensure your historical data is converted with integrity so that when you are ready to put our products to work they will perform to your expectations.
This service is designed to enhance pre-installation communications with the customer with the goal of greater post-installation customer satisfaction. We work with the customer to become familiar with key staff members, existing software systems, forms, reports, and operating procedures. We also discuss computer and network configuration, data conversion (if relevant), customer expectations, and set an implementation schedule.
We provide several training services for building customer knowledge and confidence in the use of our products. These choices allow the customer to choose the method that right for their situation and budget.
We offer consulting and programming services to organizations needing to convert existing databases to a format compatible with our products. Organizations that lack qualified technical staff or whose technical resources are occupied with other projects will find this service invaluable. The costs associated with data conversion vary and depend on the format, complexity and integrity of your existing data. Customers who use this service find that we are often able to improve the overall quality of their data in this process.
Our primary business is the development of turnkey software solutions for vertical markets. However, some customers occasionally have special needs that are unique to their organization and which are not satisfied by the standard features of our software. Perhaps they require one or more reports to arrange data in particular ways, or special utilities that will save their staff hours of work. We offer professional software analysis, design, and development services to accommodate these needs. Customized features are added to a customer-specific menu within the standard product so users can access them easily without exiting the application.
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