Support

Law enforcement software services

Crown Pointe Technologies

Assistance is extended to all customers with a current software maintenance and support subscription.

Technical Support
Get technical assistance from our professional staff via telephone or email.

Monday to Friday
7:30 a.m. to 5:30 p.m. (Pacific Time)

Software Maintenance
Receive all software upgrades including new versions, service releases, and patches.

Check for the current version of your product below.

We want our customers to have an immediate success when they implement our products. That’s why we offer an array of services designed to get you up and running in the shortest time possible and with minimal effort. We can train and prepare your staff, verify that your software is correctly installed and properly configured, and ensure your historical data is converted with integrity so that when you are ready to put our products to work they will perform to your expectations.

Skills Manager: Version 12.0 Available Now!

This update includes new features, improvements, and important patches. You must be using Version 11.0 or higher to install this upgrade. To check your version number, simply start the application. The version number is clearly displayed on the Sign-In form. To acquire this upgrade, please email your request to technical support (below) with your name and organization.
Email: Skills Manager Support

For assistance, call: 503-466-1414

Field Training Officer (F.T.O.) Version 6.03 Available Now!

This update includes new features, improvements, and important patches. You must be using Version 4.0 or higher to install this upgrade. To check your version number, simply start application. The version number is clearly displayed on the Sign-In form. To acquire this upgrade, please email your request to technical support (below) with your name and organization.
Email: FTO Support

For assistance, call: 360-571-0404

Police Training Officer (P.T.O.) Version 4.04 Available Now

This upgrade includes new features, improvements, and important patches. You must be using Version 3.0 or higher to install this upgrade. To check your version number, simply start application. The version number is clearly displayed on the Sign-In form. To acquire this upgrade, please email your request to technical support (below) with your name and organization.
Email: PTO Support

For assistance, call: 360-571-0404

Training Services

Are you a new user of our software and in need of training?

We offer online and onsite training courses designed to give you the knowledge and confidence needed to put your Crown Pointe product to use quickly and effectively. Training will accelerate your utilization of the software and help you avoid costly errors and frustrations.

All training is instructor-led and hands-on to reinforce learning. Online training is conducted directly on your computer via an Internet connection and it can be conveniently divided into multiple two-hour sessions.
For a training quotation or assistance, please email your request to our training department (below) with your name and organization and the Crown Pointe product you are using.

We are committed to your success.

We are the largest provider of Academy and In-Service Training Systems in the country.

services-2

Next Steps...

Request an Online Demonstration.


Call us today to schedule your online presentation.