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Frequently Asked Questions

  
 

I just upgraded Skills Manager to a new version but the version number on the Login form did not change.

The new version number should appear on the Login form after a successful installation. If the version number does not change, check for the following possibilities.

  1. Was Skills Manager in-use at the time of installation? If so, some files were open preventing Setup from replacing files as necessary. Have all users exit the application and try installing the software again.

  2. Did you install the upgrade to the wrong folder? The Skills Manager setup, by default, will install to the C:\SMGR folder. If this is not the appropriate location, you will need to reinstall the software again and specify the correct folder. (You may have to manually remove the files that were installed i the wrong folder.)

  3. Does the Windows account that you used to install the software have sufficient privileges to delete and replace files in the Skills Manager folder? 

  4. What version did you install? Double-check the version number of the software you installed to see if you have accidentally reinstalled the same version.

How can I search an employee by first and last name?

The Find field on all employee browse forms accepts both first and last names as search values.  The trick is entering the values correctly.  Enter the last name and follow it with a space before entering the first name.  Press the tab key to initiate the search.

I want to track certification and training for a new group of employees.  How do I create a new data set?

Creating a new data set is a very simple operation.  Launch Skills Manager and on the Login form, key in a valid user id.  (The user id must have system administrator privileges).  Instead of clicking the OK button to login, click the Insert button to  create a new data set.  You will be prompted to enter the number and name of the new data set.  Click OK when you have completed these entries to save your changes.  You will be returned to the Login form.  Now, click OK and Skills Manager will create the new data folder and place you inside the application.  The user id used to create the data set will be copied to the user file in the new data set automatically.

Can a class code be used more than once in the Course Catalog?

Yes, as long as the class is associated with a different course.  For example, course "A" and course "B" can both have a class #1.  Class #1 would refer to a different class in each instance.

Can third-party report writers be used with Skills Manager?

Yes, we encourage the use of third party report writers as a way of meeting reporting needs that are not satisfied by Skills manager.  A TopSpeed ODBC driver will be required for report writers to gain access to the Skills Manager database.  These drivers are available from SoftVelocity Corp. at www.softvelocity.com.

Note:  You may use the ODBC drivers in read only mode for inquiry and reporting.  Do not use the driver to update the Skills Manager database!  Crown Pointe will terminate support to customers who alter the database using this method.

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